Inspirational Tapping Bpo Talent Pool

Tapping BPO Talent Pool

The BPO sector is one of those rare industries that do not limit itself to certain pockets for manpower recruitment. Call center experts have gone out of their way to get more talented telemarketers on their team by looking into newer areas. Very often we read about call centers conducting training sessions and seminars and even job fairs in rural and suburban areas. Their purpose is very simple: they want to leave nothing untapped in finding the right resources for their workforce. Their search has taken them into areas that have not really seen the dawn of modern technology. But their efforts have consistently paid off. They were rewarded with some exceptional telemarketing services agents who did the work for them. Let's find how why it is important for BPO service to look beneath the lamp:

1.  Latent Skills: The raw skills that these possible recruits have make it a very healthy and productive initiative for the call centers. The telemarketing talents in the city and BPO hubs are nearing exhaustion now. Whatever little is left to be discovered is under the scanner and the competition to pick them up is very high. Why wait and watch when you can do something grossly different? You can use your resources of recruitment to scourge for talent in the rural and provincial areas. Such excursions can lead you to manpower that is willing to be molded in any way you think fit. For example, you can train a promising talent exactly the way you want to. Coming with no preconceived notions can often turn into a heady advantage.

2.  Lack of Competition: If you want to look elsewhere, you are automatically excusing yourself from the competition to get the best talent onboard. Here, you are investing in some time, effort and money in building up a talent pool that will help your business in the distant future as well. It's like you are buying a pond to catch the fish! Once you have sufficient amount of control over an area that is rich in the kind of manpower that the call centers can employ, you are picking up what you need and you also have the right to choose what you want. You can train the agents in specific telemarketing projects and have them work for you. Because the competition and the market at large is unknown to them, you can hire cheap labor as well.

3.  Loyalty: You can get rid of a rising attrition rate that the business process sector is often plagued with. The agents that you train will be faithful to your BPO unit because of two reasons. One is the obvious sense of belonging that they will feel for your call center. The other is that lack of other telemarketing units to hire them will keep them where they are. You can improve their salary and other perks according to the requirements and their performance. With the right approach, your team will be able to do some quality work without adding to your inflated costs.